Returns Policy

We hope that you love your items as much as we do. If you wish to make a return please request a returns form via info@prettypersonalgifts.co.uk This must be completed within 5 working days of receiving your order to receive an exchange or credit note (Please note credit notes are valid for 1 month from the date the note was issued).

Any returns must be unworn and in the original packaging.

A copy of the return form must be present with the item/s to ensure the correct
exchange/credit note can be issued. Please be aware you have 14 days from your
original purchase date to return items.

Personalised Orders are Non refundable and cannot be exchanged as these have
been made especially for you. Please ensure that you check your personalisation notes before ordering as we are not responsible for any errors that you may make in spellings, letters etc. Unfortunately, once processed this cannot be altered.
We do not accept returns on any sale items or any items bought during promotions or when using discount codes.

Any return costs will need to be paid for by the customer and will need to be sent tracked and signed for. We do not have responsibility for any returned parcels until they reach our HQ.